Guest Experience Specialist - Resort Front Desk

Travel-Leisure-Co; Sevierville (TN); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability insurance

401k with employer match

Paid time off

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate in Sevierville, TN. You will warmly welcome guests, assist with registrations, provide room rate quotes, and help guests plan their stay by sharing information about the resort and local attractions.

The role emphasizes hospitality, accuracy in cash handling, and the ability to multitask in a fast-paced environment. We offer comprehensive benefits and a team-focused culture.

Qualifications

• Excellent communication skills with the ability to read, write and understand English.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Professional appearance and a positive attitude.

Responsibilities

• Guide guests from registration to checkout and issue unit keys.
• Provide information about the resort and area attractions, and share room rate quotes.
• Process cash and credit card transactions following established procedures.
• Balance cash receipts and complete money handling procedures.
• Reserve and confirm reservations for individuals and groups and respond to guest inquiries promptly.

Skills

Customer service

Cash handling

English communication

Multitasking

POS system

Tools

Computer basics

Job description

Travel + Leisure Co. is seeking a Guest Services Associate in Sevierville, TN. You will warmly welcome guests, assist with registrations, provide room rate quotes, and help guests plan their stay by sharing information about the resort and local attractions.

The role emphasizes hospitality, accuracy in cash handling, and the ability to multitask in a fast-paced environment. We offer comprehensive benefits and a team-focused culture.