Guest Experience Specialist - Parking & Payments

SP Plus Corporation; San Antonio (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

401k

Paid time off

Flexible schedule

Job summary

SP+ is seeking a Customer Service Representative in San Antonio, TX. You will ensure a seamless parking experience, assist customers with payments at automated revenue systems, and support daily location operations.

Responsibilities include guiding customers, resolving complaints, and maintaining facility cleanliness and professional appearance. This role requires a HS diploma, driver’s license, and flexibility for shifts; training provided.

Qualifications

• High School Diploma or equivalent.
• Experience with automated parking access control hardware and software or a high aptitude for technology.
• Availability to work 2nd shift, 3rd shift and/or weekends may be required.
• Must have and maintain a valid state-issued driver’s license.
• Ability to add, subtract, multiply and divide; ability to make change.
• Ability to read, write and interpret English; communicate effectively.
• Ability to apply common sense to carry out instructions.
• Adapts to changes in the work environment; handles delays or unexpected events.
• Sound and accurate judgment.
• Proactive with strong customer service skills; willing to lead by example.
• Work environment may be moderate to high noise and exposure to vehicle emissions.

Responsibilities

• Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic.
• Assists customers in making payment to automated revenue control equipment.
• Delivers an exceptional client and customer experience.
• Assists in day-to-day activities at the assigned location.
• Monitors parkers in pay-in lanes.
• Gives directions to city locations and assists customers.
• Resolves customer complaints independently or with supervision.
• Maintains cleanliness of facility and uniforms; punctuality.

Skills

Customer service

Cash handling

Parking operations

Communication

Attention to detail

Education

High School Diploma

Job description

SP+ is seeking a Customer Service Representative in San Antonio, TX. You will ensure a seamless parking experience, assist customers with payments at automated revenue systems, and support daily location operations.

Responsibilities include guiding customers, resolving complaints, and maintaining facility cleanliness and professional appearance. This role requires a HS diploma, driver’s license, and flexibility for shifts; training provided.