Guest Experience Specialist - Luxury Front Desk

Graton-Resort-; Rohnert Park (CA); On-site; USD 23,000 - 30,000; Full time

Job summary

Graton Resort & Casino in California seeks a Front Desk Ambassador to handle arrivals and departures, greet guests, collect payments, and coordinate with Housekeeping to ensure clean rooms. This role emphasizes luxury standards and proactive guest service.

Requires excellent English, strong communication, and the ability to work under pressure while maintaining a upbeat, friendly demeanor for guests and team members alike.

Qualifications

• Must be able to speak, read, and write English fluently.
• Ability to type on a computer keyboard.
• Operate computerized front office system.
• Ability to prioritize tasks and work independently or in a team.

Responsibilities

• Handle check-in and check-out processes and collect payments.
• Post charges and settle folios for individuals, groups, and due outs.
• Greet guests warmly and address questions with a positive attitude.
• Coordinate with Housekeeping to ensure rooms are ready for keys.
• Generate and distribute required reports (room, VIP, etc.).
• Activate guest keys and maintain security procedures.

Skills

Customer service

English fluency

Communication skills

Team player

Education

High School Diploma

Tools

Front desk software

Job description

Graton Resort & Casino in California seeks a Front Desk Ambassador to handle arrivals and departures, greet guests, collect payments, and coordinate with Housekeeping to ensure clean rooms. This role emphasizes luxury standards and proactive guest service.

Requires excellent English, strong communication, and the ability to work under pressure while maintaining a upbeat, friendly demeanor for guests and team members alike.