Guest Experience Front Desk Associate

Delta Downs; Vinton (LA); On-site; USD 30,000 - 40,000; Full time

Job summary

A premier casino entertainment company is seeking a dedicated individual for the position of Guest Service Representative. The role involves managing front desk operations, ensuring exceptional customer experiences, and processing guest registrations and financial transactions. Candidates should possess a high school diploma, strong communication skills, and a minimum of 6 months of relevant experience. Both schedule flexibility and a commitment to action are essential. This full-time position offers an opportunity to work in a vibrant environment.

Qualifications

• Minimum 6 months of front desk experience required.
• Proficiency in operating standard office equipment and typing speed of 45+ WPM.
• Ability to learn and operate hotel management systems.

Responsibilities

• Serve as the primary point of contact for guest services.
• Manage front desk operations for room sales and customer service.
• Process guest registrations and handle financial transactions.

Skills

Attention to detail

Customer service skills

Communication skills

Mathematical aptitude

Education

High school diploma or equivalent

Tools

LMS

CMS

Hot Sauce/Espresso systems

Job description

A premier casino entertainment company is seeking a dedicated individual for the position of Guest Service Representative. The role involves managing front desk operations, ensuring exceptional customer experiences, and processing guest registrations and financial transactions. Candidates should possess a high school diploma, strong communication skills, and a minimum of 6 months of relevant experience. Both schedule flexibility and a commitment to action are essential. This full-time position offers an opportunity to work in a vibrant environment.