Guest Experience Specialist & Local Concierge

Priority Dispatch Corp.; Lynchburg (VA); On-site; USD 29,000 - 36,000; Full time

Job summary

Daly Seven in Lynchburg, VA is seeking a Guest Service Agent to welcome guests, handle check-in and check-out, and provide local recommendations with warmth and accuracy. You will manage reservations, operate the switchboard, balance cash, and maintain a clean, safe lobby while delivering friendly, memorable service.

Prior hotel or customer service experience is preferred; excellent communication and computer skills are needed to succeed in this role at Daly Seven.

Qualifications

• Prior hotel brand experience and/or customer service experience preferred.
• Excellent verbal and written skills.
• Computer proficiency.
• Ability to stand for an extended period of time, lift up to 10 pounds, bend, stoop, and regularly go up and down stairs.

Responsibilities

• Greet guests with warmth, checking them in and out with friendliness, speed, and accuracy.
• Be the go-to expert for local attractions, restaurants, and events, using publications and maps to provide directions.
• Handle guest complaints with professional care and concern.
• Promote our franchise membership club and help guests secure future stays at your hotel and other Daly Seven properties.
• If our hotel is full, help guests find lodging via referrals.
• Maintain accuracy in handling cash, balancing shift reports daily.
• Take and record reservations accurately, verify credit card validity, and stay updated on daily and future reservation status.
• Operate the switchboard, master computer operations, and maintain the location of the ADA box.
• Ensure the lobby and office are clean and set up continental breakfast and coffee service.
• Act as part of our security team by reporting hazards and investigating injuries in the absence of a manager.
• Maintain knowledge of emergency procedures and utility shut-offs; complete incident/accident reports when necessary.

Job description

Daly Seven in Lynchburg, VA is seeking a Guest Service Agent to welcome guests, handle check-in and check-out, and provide local recommendations with warmth and accuracy. You will manage reservations, operate the switchboard, balance cash, and maintain a clean, safe lobby while delivering friendly, memorable service.

Prior hotel or customer service experience is preferred; excellent communication and computer skills are needed to succeed in this role at Daly Seven.