Guest Experience Pro: Front Desk & Local Concierge

Daly Seven; Archdale (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Daly Seven is seeking a Guest Service Agent to be the friendly face guests see when they arrive. You will greet guests, manage check-ins/check-outs with speed and accuracy, and act as the local expert for attractions and dining.

You will handle reservations, cash handling, and ensure a clean lobby area with breakfast setup. The role emphasizes guest satisfaction, problem solving, and representing the Daly Seven brand across shifts.

Qualifications

• Prior hotel brand experience and/or customer service experience preferred.
• Excellent verbal and written skills.
• Computer proficiency.
• Ability to stand for an extended period of time, lift up to 10 pounds, bend, stoop, and regularly go up and down stairs.

Responsibilities

• Greet guests with warmth, checking them in and out with friendliness, speed, and accuracy.
• Be the go-to expert for local attractions, restaurants, and events, using specific publications and maps to provide directions.
• Handle guest complaints with professional care and concern.
• Promote franchise membership club and help guests secure future stays at Daly Seven properties.
• If hotel is full, assist guests in finding lodging via referrals.
• Take and record reservations accurately, verify credit card validity, and stay updated on reservation status.
• Operate the switchboard and master computer operations.
• Maintain lobby and office cleanliness, and set up continental breakfast and coffee service.
• Report hazards and assist with safety procedures.

Skills

Excellent verbal and written skills

Computer proficiency

Customer service experience (preferred

Job description

Daly Seven is seeking a Guest Service Agent to be the friendly face guests see when they arrive. You will greet guests, manage check-ins/check-outs with speed and accuracy, and act as the local expert for attractions and dining.

You will handle reservations, cash handling, and ensure a clean lobby area with breakfast setup. The role emphasizes guest satisfaction, problem solving, and representing the Daly Seven brand across shifts.