Guest Service Pro: Front Desk & Local Concierge

Daly Seven; Jacksonville (NC); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Daly Seven is seeking a Guest Service Agent to warmly welcome guests, manage check-ins/outs, and serve as the local expert on attractions and dining. You will respond quickly and accurately, ensuring memorable experiences at our hotel.

You will resolve guest concerns, promote the franchise membership program, and assist guests with future bookings or referrals when rooms are full. This role emphasizes attentiveness, accuracy, and friendly hospitality.

Qualifications

• Prior hotel brand experience and/or customer service experience preferred.
• Excellent verbal and written skills.
• Computer proficiency.
• Ability to stand for an extended period of time, lift up to 10 pounds, bend, stoop, and regularly go up and down stairs.

Responsibilities

• Greet guests with warmth, checking them in and out with friendliness, speed, and accuracy.
• Be the go-to expert for local attractions, restaurants, and events, using specific publications and maps to provide directions.
• Handle guest complaints with professional care and concern.
• Promote our franchise membership club and help guests secure future stays at your hotel and other Daly Seven properties.
• If our hotel is full, you will proactively help guests find lodging via referrals.

Skills

Customer service

Verbal communication

Written communication

Computer proficiency

Physical stamina

Job description

Daly Seven is seeking a Guest Service Agent to warmly welcome guests, manage check-ins/outs, and serve as the local expert on attractions and dining. You will respond quickly and accurately, ensuring memorable experiences at our hotel.

You will resolve guest concerns, promote the franchise membership program, and assist guests with future bookings or referrals when rooms are full. This role emphasizes attentiveness, accuracy, and friendly hospitality.