Guest Experience Ambassador

Holiday Inn Express & Suites Greensboro Wendover; Greensboro (NC); On-site; USD 30,000 - 38,000; Full time

Job summary

Daly Seven is seeking a Guest Service Agent to warmly greet guests, check them in and out quickly, and share local recommendations in Greensboro. You will handle reservations, operate the switchboard, and balance the cash drawer daily, ensuring accuracy and courtesy.

We value excellent verbal and written communication, computer proficiency, and the ability to stand for long periods. Prior hotel front desk or customer service experience is preferred.

Qualifications

• Prior hotel front desk or customer service experience preferred.
• Excellent verbal and written skills.
• Computer proficiency required.
• Ability to stand for an extended period and lift up to 10 pounds.

Responsibilities

• Greet guests and check them in/out with warmth, speed, and accuracy.
• Be the go-to expert for local attractions, restaurants, and events.
• Handle guest complaints with professional care.
• Promote franchise membership club and future stays across properties.
• Balance shift reports, manage cash drawer, and verify reservations.
• Operate switchboard and front desk computer systems.
• Maintain lobby cleanliness and set up continental breakfast.
• Follow safety procedures and report potential hazards.

Skills

Customer service

Verbal communication

Written communication

Cash handling

Computer proficiency

Problem solving

Tools

Switchboard operations

Hotel front desk system

Job description

Daly Seven is seeking a Guest Service Agent to warmly greet guests, check them in and out quickly, and share local recommendations in Greensboro. You will handle reservations, operate the switchboard, and balance the cash drawer daily, ensuring accuracy and courtesy.

We value excellent verbal and written communication, computer proficiency, and the ability to stand for long periods. Prior hotel front desk or customer service experience is preferred.