Guest Experience Specialist & Local Concierge

Daly Seven; Richmond (VA); Hybrid; USD 30,000 - 36,000; Full time

Job summary

Daly Seven is hiring a Guest Service Agent to warmly welcome guests, manage check-ins/outs, and provide local guidance. You will be the brand ambassador, ensuring seamless arrivals and departures with speed, accuracy, and genuine care.

The role also involves handling reservations, promoting our membership program, and assisting guests with future stays across Daly Seven properties. Prior hospitality experience and strong communication skills are preferred.

Qualifications

• Excellent verbal and written skills.
• Computer proficiency.
• Ability to stand for an extended period, lift up to 10 pounds, bend, stoop, and navigate stairs.

Responsibilities

• Greet guests with warmth, check them in and out with speed and accuracy.
• Serve as the local expert on attractions, restaurants, and events.
• Handle guest complaints with professional care and concern.
• Promote the franchise membership club and assist guests with future stays across Daly Seven properties.
• If needed, assist guests in finding alternative lodging when the hotel is full.
• Maintain accuracy in cash handling and balance cash drawer daily.
• Take and record reservations, verify credit card validity, and monitor reservation status.
• Operate the switchboard and basic computer systems, and ensure lobby is clean and breakfast setup is ready.

Skills

Verbal communication

Written communication

Computer proficiency

Physical stamina

Job description

Overview

Position Type

Full-Time/Part-Time

Job Shift

Any

Travel Percentage

None

Category

Hospitality - Hotel

Description

As a Guest Service Agent atDaly Seven, you are more than just a front desk agent—you are our brand ambassador, a local expert, and the friendly face that welcomes our guests home. We don’t just check people in; we create seamless, memorable experiences through speed, accuracy, and genuine care.

What You’ll Do
Create Connections & Solve Problems

• Greet guests with warmth, checking them in and out with friendliness, speed, and accuracy.
• Be the go-to expert for local attractions, restaurants, and events, using specific publications and maps to provide directions.
• Handle guest complaints with professional care and concern.
• Promote our franchise membership club and help guests secure future stays at your hotel and other Daly Seven properties.
• If our hotel is full, you will proactively help guests find lodging via referrals.

Master the Details

• Maintain accuracy in handling cash, managing the cash drawer, and balancing shift reports daily.
• Take and record reservations accurately, verify credit card validity, and stay updated on daily and future reservation status.
• Operate the switchboard, master computer operations (including shutdown procedures), and maintain the location of the ADA box.
• Ensure the lobby and office are clean at all times, and expertly set up the continental breakfast and coffee service.

Ensure Safety & Security

• Act as a vital part of our security team by reporting potential hazards and investigating alleged injuries in the absence of a manager.
• Maintain knowledge of emergency procedures, the fire system (including shutting off false alarms), and the location of emergency lights and utility cut-offs (gas, electric, and water).
• Complete Incident Reports for guests or Accident Reports for employees when necessary.

This job description is a general summary of duties and is not an exhaustive list. Other duties, which are not listed, may be required from time to time.

Qualifications

• Prior hotel brand experience and/or customer service experience preferred.
• Excellent verbal and written skills.
• Computer proficiency.
• Ability to stand for an extended period of time, lift up to 10 pounds, bend, stoop, and regularly go up and down stairs.

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About DALY SEVEN

Our Culture

As a family-owned hotel management company, our culture is built on a foundation of mutual respect and support. We believe in empowering our associates and celebrating success together in a positive team environment. Discover the values that unite us and make Daly Seven a great place to work by visiting our Culture Page .

We are committed to the well-being of our associates and their families. Our comprehensive benefits package is designed to support your health, financial security, and work-life balance. This is a vital part of how we invest in our team and recognize the hard work you do every day. Visit our Benefits Page to learn more.