Guest Experience Concierge | Front Desk & Local Expert

Priority Dispatch Corp.; Martinsville (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Daly Seven in Martinsville, VA is seeking a Guest Service Agent to warmly greet guests, check them in and out with speed and accuracy, and act as the brand ambassador and local expert for attractions and events.

You will handle reservations, operate the switchboard and hotel computer systems, manage cash, balance the drawer, and ensure breakfast service is ready. When full, assist guests with referrals to other Daly Seven properties.

Qualifications

• Prior hotel brand experience and/or customer service experience preferred.
• Excellent verbal and written skills.
• Computer proficiency.
• Ability to stand for an extended period, lift up to 10 pounds, bend, stoop, and regularly go up and down stairs.

Responsibilities

• Greet guests with warmth, checking them in and out with friendliness, speed, and accuracy.
• Be the go-to expert for local attractions, restaurants, and events, using publications and maps to provide directions.
• Handle guest complaints with professional care and concern.
• Promote our franchise membership club and help guests secure future stays at your hotel and other Daly Seven properties.
• If our hotel is full, you will proactively help guests find lodging via referrals.

Skills

Verbal and written communication

Customer service experience

Flexibility

Tools

Reservation system

Switchboard operations

Computer proficiency

Job description

Daly Seven in Martinsville, VA is seeking a Guest Service Agent to warmly greet guests, check them in and out with speed and accuracy, and act as the brand ambassador and local expert for attractions and events.

You will handle reservations, operate the switchboard and hotel computer systems, manage cash, balance the drawer, and ensure breakfast service is ready. When full, assist guests with referrals to other Daly Seven properties.