Guest Experience Specialist (Hospitality)

Life Star Driving School; Minneapolis (MN); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

401(k) matching

Opportunity for advancement

Paid time off

Competitive wages

Career Growth Opportunities

Fun and Energetic Environment

Job summary

Life Star Driving School is seeking a positive, friendly Administrative Assistant to provide high-quality service to hotel guests. You will address complaints and go the extra mile to ensure guest satisfaction, serving as the main point of contact with reliability and a customer-oriented approach.

The role emphasizes excellent communication, staying positive in challenging situations, and promoting hotel amenities while ensuring guests enjoy their stay and plan return visits.

Qualifications

• Proven experience as Guest Relations Officer or concierge preferred.
• Familiarity with hospitality industry standards.
• Proficiency in English; knowledge of additional languages a plus.
• Bachelor’s degree in Hospitality Management preferred.

Responsibilities

• Review arrival lists to be prepared to welcome guests as they arrive
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Assist in the preparation of welcome folders including relevant collateral (e.g. room service menus, area descriptions)
• Provide guests with information about amenities, local area attractions and ventures, and promote services
• Anticipate the needs of guests and build rapport with customers
• Respond to guest concerns and resolve them appropriately, escalating to the Guest Relations Manager when necessary
• Ensure compliance with health and quality standards

Skills

Guest relations

Customer service

English proficiency

Communication skills

Problem solving

Time management

Interpersonal skills

Hospitality knowledge

Bilingual

Education

Bachelor’s degree in Hospitality Management

Job description

Life Star Driving School is seeking a positive, friendly Administrative Assistant to provide high-quality service to hotel guests. You will address complaints and go the extra mile to ensure guest satisfaction, serving as the main point of contact with reliability and a customer-oriented approach.

The role emphasizes excellent communication, staying positive in challenging situations, and promoting hotel amenities while ensuring guests enjoy their stay and plan return visits.