Guest Relations Officer | Administrative Assistant

Life Star Driving School; Brooklyn Center (MN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Opportunity for advancement

Paid time off

Fun and Energetic Environment

Job summary

Life Star Driving School in Brooklyn Center is looking for a positive and friendly Administrative Assistance. You will be the main point of contact for guests, ensuring high-quality service and resolving complaints. Responsibilities include welcoming guests, providing information about amenities, and ensuring compliance with health standards. Preferred qualifications include experience in hospitality and a Bachelor’s degree in Hospitality Management. This role offers competitive wages and career growth opportunities.

Qualifications

• Proven experience as a Guest Relations Officer or concierge is preferred.
• Familiarity with hospitality industry standards.
• Proficiency in English; knowledge of additional languages is a plus.
• Ability to resolve issues with a customer-focused orientation.
• Strong organizational and time-management skills.

Responsibilities

• Review arrival lists to be prepared to welcome guests.
• Attend to special guests and answer their inquiries.
• Provide guests with information about amenities and local attractions.
• Respond to guest concerns and resolve them appropriately.

Skills

Excellent communication skills

Customer-focused orientation

Problem-solving

Strong organizational skills

Outgoing personality

Education

Bachelor’s degree in Hospitality Management

Tools

Computer literacy

Job description

Life Star Driving School in Brooklyn Center is looking for a positive and friendly Administrative Assistance. You will be the main point of contact for guests, ensuring high-quality service and resolving complaints. Responsibilities include welcoming guests, providing information about amenities, and ensuring compliance with health standards. Preferred qualifications include experience in hospitality and a Bachelor’s degree in Hospitality Management. This role offers competitive wages and career growth opportunities.