Guest Experience Specialist

OCI Hospitality; Rochester (MN); On-site; Full time

Job description

Description

Essential Duties and Responsibilities

• Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly
• Registers and processes guests upon arrival and departure
• Demonstrates telephone courtesy and professionalism
• Attentively listens to guests and anticipates any additional needs or concerns
• Maintains clean and professional appearance of public areas and hotel office
• Uses appropriate selling techniques to maximize revenue and occupancy
• Ensures all guest accounts are complete and accurate
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Complies with the hotel's standard operating procedures and policies
• Assists in monitoring and upholding procedures for safety of guests and hotel team members
• Processes departmental reports
• Assists team members and other departments as needed to contribute to operational efficiency
• Delivers amenities and general assistance to guests as requested
• Performs additional responsibilities as assigned by leadership

Requirements

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Conduct work-related functions in a professional manner