Guest Services Specialist

Clarity Recruiting; New York (NY); On-site; USD 35,000 - 45,000; Part time

Job summary

A leading recruitment agency in New York is seeking a Guest Services Specialist to provide exceptional customer service. The role includes assisting guests with inquiries, promoting a positive experience, and maintaining a clean environment. Ideal candidates should have a high school diploma and prior experience in customer service or hospitality. This position offers a chance to excel in a vibrant environment.

Qualifications

• High school diploma or equivalent required.
• Prior experience in customer service, hospitality, or retail preferred.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Greet and assist customers, ensuring a friendly experience.
• Provide information about products, services, and the facility.
• Monitor guest flow and address concerns, ensuring smooth service.

Skills

Excellent communication skills

Interpersonal skills

Customer service experience

Education

High school diploma or equivalent

Job description

Overview

The Guest Services Specialist is responsible for providing exceptional customer service, ensuring a clean and organized environment, and assisting guests or customers with inquiries, directions, and needs. This role acts as a liaison between the company and its visitors, promoting a positive experience through proactive engagement and support.

Responsibilities

• Greet and assist customers, visitors, or guests in a friendly and professional manner.
• Provide information about products, services, or the facility.
• Ensure cleanliness, organization, and safety standards on the floor.
• Guide customers to the appropriate departments or staff.
• Monitor guest flow and address issues such as long lines or crowding.
• Handle minor customer concerns or complaints and escalate as necessary.
• Support promotional activities or events as needed.
• Provide feedback to management about customer experiences and floor conditions.
• Coordinate with other departments to meet customer needs efficiently.
• Stay informed about company policies, promotions, and procedures.

Qualifications

• High school diploma or equivalent
• Prior experience in customer service, hospitality, or retail preferred.
• Excellent communication and interpersonal skills.

Job details

• Seniority level: Associate
• Employment type: Contract
• Job function: Other, Administrative, and Customer Service
• Industries: Hospitality and Financial Services