Guest Experience Specialist - Gaming Café

Paycom - ATS; Cicero (IL); On-site; USD 17,000 - 25,000; Full time

Job summary

Paycom - ATS is seeking a Guest Service Host for our gaming cafe locations in Illinois. The role focuses on welcoming guests, handling transactions, and maintaining a clean, safe environment; you will help promote marketing initiatives and ensure compliance with liquor and gaming regulations.

Responsibilities include providing outstanding service, resolving issues, and documenting activity while upholding high standards of cleanliness and hospitality throughout each shift.

Qualifications

• Must be 21 years of age.
• Previous customer service experience is preferred.
• Able to use a touch-sensitive POS system.
• Ability to bend, reach, lift and carry up to 15 pounds.
• Maintain active and engaged floor presence for extended periods.

Responsibilities

• Provide exceptional customer service and create memorable experiences for guests.
• Maintain cleanliness and sanitation of café and gaming areas.
• Handle cash drawer, sales, deposits, and tips during shifts.
• Prohibit underage patrons from purchasing alcohol or gambling by IDing every guest.
• Communicate needs to management and support regulatory inspectors when required.
• Prepare and serve food and beverages, ensuring quality and standards.

Skills

Customer service

Interpersonal skills

Teamwork

Communication

POS system

Tools

POS system

Job description

Paycom - ATS is seeking a Guest Service Host for our gaming cafe locations in Illinois. The role focuses on welcoming guests, handling transactions, and maintaining a clean, safe environment; you will help promote marketing initiatives and ensure compliance with liquor and gaming regulations.

Responsibilities include providing outstanding service, resolving issues, and documenting activity while upholding high standards of cleanliness and hospitality throughout each shift.