Guest Experience Host – Gaming Café

Paycom - ATS; Berwyn (IL); On-site; USD 26,000 - 36,000; Full time

Job summary

Paycom - ATS in Berwyn, IL is seeking a Guest Service Host to welcome guests and vendors, deliver outstanding service, and maintain clean, safe gaming and dining areas. You will handle cash transactions, monitor guest age for alcohol/gambling, and promote marketing initiatives while ensuring regulatory compliance.

The role requires strong interpersonal skills, ability to work as part of a team, and reliability during shifts.

Qualifications

• Must be 21 years of age.
• Previous customer service experience is preferred.
• Must have a reliable form of transportation.
• Able to use a touch-sensitive POS system.
• Able to bend, reach, lift and/or carry 15 pounds.
• Active and engaged floor presence for periods exceeding 60 minutes.
• Knowledge of service environment.
• Strong interpersonal skills and the ability to work as part of a team.
• Attend meetings and trainings as required by management.

Responsibilities

• Provide exceptional customer service.
• Genuinely create memorable experiences for all guests, every shift, every day, every time.
• Anticipate customer needs by actively listening and offering tailored solutions.
• Be knowledgeable of gaming machines, games, and features, and how to resolve machine issues.
• Promote marketing initiatives consistently to every guest.
• Document guest activity and records.
• Maintain cleanliness and sanitation of café, gaming areas, restrooms, kitchen spaces, and common areas.
• Empty trash and ensure proper disposal of waste.
• Perform deep cleaning tasks as needed.
• Communicate business needs including guest feedback, broken equipment, and/or low product inventory.
• Manage cash drawer, sales, daily deposits, and tips.
• Prohibit underage patrons from purchasing alcohol or gambling by ID’ing every guest, every time.
• Support liquor, gaming, health, and other regulatory inspections.
• Prepare and serve food and beverage items, ensuring quality and standards.
• Record cooler and freezer temperatures each shift.
• Complete certification courses within 30 days of hire.

Job description

Paycom - ATS in Berwyn, IL is seeking a Guest Service Host to welcome guests and vendors, deliver outstanding service, and maintain clean, safe gaming and dining areas. You will handle cash transactions, monitor guest age for alcohol/gambling, and promote marketing initiatives while ensuring regulatory compliance.

The role requires strong interpersonal skills, ability to work as part of a team, and reliability during shifts.