Guest Experience Host - Gaming Café

Paycom - ATS; Illinois; On-site; USD 28,000 - 36,000; Full time

Job summary

Paycom - ATS is seeking a friendly Guest Service Host for our Illinois gaming cafes. You will be the first point of contact for guests and vendors, delivering exceptional service and ensuring an outstanding gaming experience.

Responsibilities include operating a touch-sensitive POS, handling transactions, maintaining cleanliness, and documenting guest activity. You will promote marketing initiatives, assist inspectors, and ensure compliance with liquor, gaming, and safety standards.

Qualifications

• Must be 21 years of age.
• Must have reliable transportation.
• Experience in customer service preferred.
• Able to operate a touch-sensitive POS system.
• Physical ability to bend, reach, lift and carry up to 15 pounds.
• Strong interpersonal skills and teamwork.
• Willingness to participate in trainings and meetings.

Responsibilities

• Provide exceptional customer service.
• Genuinely create memorable experiences for guests, every shift, every day, every time.
• Anticipate customer needs by actively listening and offering tailored solutions.
• Knowledge of VGT machines, games, and features, and how to resolve machine issues.
• Enthusiastically promote marketing initiatives consistently to every guest.
• Accurately document guest activity and records.
• Maintain the highest standard of cleanliness and sanitation.
• Clean and sanitize café and gaming areas, restrooms, kitchen spaces, and common areas maintaining a tidy appearance.
• Empty trash bins and ensure proper disposal of waste.
• Perform deep cleaning tasks, as needed.
• Effectively communicate business needs including issues such as guest feedback, broken equipment, and/or low product inventory.
• Responsibilities include cash drawer, sales, daily deposits, and tips.Prohibit underage patrons from purchasing alcohol or gambling by ID’ing every guest, every time.
• Actively support liquor, gaming, health, and other regulatory inspectors to ensure compliance.
• Prepare and serve food and beverage items, ensuring consistent quality.
• Record cooler and freezer temperatures each shift.
• Complete certification courses within 30 days of hire.

Skills

Customer service

Teamwork

Interpersonal skills

Physical ability

Attention to detail

Tools

POS system

Job description

Paycom - ATS is seeking a friendly Guest Service Host for our Illinois gaming cafes. You will be the first point of contact for guests and vendors, delivering exceptional service and ensuring an outstanding gaming experience.

Responsibilities include operating a touch-sensitive POS, handling transactions, maintaining cleanliness, and documenting guest activity. You will promote marketing initiatives, assist inspectors, and ensure compliance with liquor, gaming, and safety standards.