Guest Experience Host – Gaming Café

Paycom - ATS; Lyons (IL); On-site; USD 32,000 - 46,000; Full time

Job summary

The Paycom - ATS guest service host role at our gaming cafes is a welcoming, customer-focused position that delivers exceptional service to every guest and vendor. You will help maintain clean facilities and support smooth operations during each shift.

Responsibilities include handling a touch-sensitive POS system, processing transactions, documenting guest activity, promoting marketing initiatives, and ensuring compliance with liquor, gaming, and health regulations.

Qualifications

• Must be 21 years of age or older.
• Previous customer service experience preferred.
• Reliable transportation to and from the workplace.

Responsibilities

• Provide exceptional customer service to guests and vendors.
• Operate POS system and handle cash, deposits, and tips.
• Maintain cleanliness and sanitation of cafe, gaming areas, and restrooms.
• Record guest activity and assist with inventory and reporting.
• Promote marketing initiatives and support regulatory inspections.

Skills

Interpersonal skills

Customer service

Teamwork

POS system usage

Listening and problem solving

Tools

Touch-sensitive POS

Job description

The Paycom - ATS guest service host role at our gaming cafes is a welcoming, customer-focused position that delivers exceptional service to every guest and vendor. You will help maintain clean facilities and support smooth operations during each shift.

Responsibilities include handling a touch-sensitive POS system, processing transactions, documenting guest activity, promoting marketing initiatives, and ensuring compliance with liquor, gaming, and health regulations.