Guest Experience Host - Gaming Cafe

Priority Dispatch Corp.; Berkeley (IL); On-site; USD 17,000 - 26,000; Full time

Job summary

Priority Dispatch Corp. is seeking a Guest Service Host to welcome guests and vendors, provide exceptional service, and support efficient operations in a gaming cafe setting.

You will be trained to handle POS transactions, monitor game areas, and promote initiatives while maintaining safety and cleanliness. Responsibilities include documenting guest activity, assisting with food and beverage service, managing cash, and ensuring compliance with liquor, gaming, and health regulations.

Qualifications

• Must be 21 years of age.
• Previous customer service experience preferred.
• Reliable form of transportation required.
• Ability to use a touch-sensitive POS system.
• Ability to bend, reach, lift and carry up to 15 pounds.
• Maintain an active and engaged floor presence for periods exceeding 60 minutes.
• Knowledge of the service environment and strong interpersonal skills.

Responsibilities

• Provide exceptional customer service.
• Genuinely create memorable experiences for all guests, every shift.
• Anticipate customer needs by listening and offering tailored solutions.
• Be knowledgeable of gaming machines, games, and features, and how to resolve machine issues.
• Promote marketing initiatives consistently to every guest.
• Document guest activity and records.
• Maintain the highest standard of cleanliness and sanitation.
• Manage cash drawer, sales, deposits, and tips.
• Prohibit underage patrons from purchasing alcohol or gambling by ID’ing every guest.
• Prepare and serve food and beverage items, ensuring consistent quality.
• Record cooler and freezer temperatures each shift.
• Complete certification courses within 30 days of hire.
• Report safety hazards or concerns.

Skills

Customer service

POS experience

Teamwork

Interpersonal skills

Reliability/Attendance

Tools

Touch-sensitive POS system

Job description

Priority Dispatch Corp. is seeking a Guest Service Host to welcome guests and vendors, provide exceptional service, and support efficient operations in a gaming cafe setting.

You will be trained to handle POS transactions, monitor game areas, and promote initiatives while maintaining safety and cleanliness. Responsibilities include documenting guest activity, assisting with food and beverage service, managing cash, and ensuring compliance with liquor, gaming, and health regulations.