Guest Experience Host – Gaming Café

Paycom - ATS; Dixon (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Paycom - ATS is seeking a Guest Service Host in Dixon, IL to be the first point of contact for guests and vendors at our gaming cafes. You will deliver exceptional service, maintain cleanliness, and support regulatory compliance while ensuring a memorable gaming experience for every guest.

You will manage POS transactions, document activity, and collaborate with teammates to maintain smooth operations during each shift.

Qualifications

• Must be 21 years of age.
• Reliable transportation required.
• Able to use a touch-sensitive POS system.

Responsibilities

• Provide exceptional customer service.
• Create memorable guest experiences every shift.
• Anticipate guest needs and offer tailored solutions.
• Promote marketing initiatives consistently to every guest.
• Document guest activity and records.
• Clean and sanitize café, gaming areas, restrooms and common spaces.
• Handle cash drawer, sales, deposits, and tips.
• Restrict alcohol/gambling to patrons 21+ with ID.
• Report safety hazards and maintain a safe environment.
• Perform other duties as requested by management.

Skills

Customer service

Interpersonal skills

Team player

Guest-focused

Attention to detail

Tools

POS system

Job description

Paycom - ATS is seeking a Guest Service Host in Dixon, IL to be the first point of contact for guests and vendors at our gaming cafes. You will deliver exceptional service, maintain cleanliness, and support regulatory compliance while ensuring a memorable gaming experience for every guest.

You will manage POS transactions, document activity, and collaborate with teammates to maintain smooth operations during each shift.