Guest Experience Specialist — Front Desk | Weekly Pay

Extended Stay America; Mobile (AL); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Weekly pay

Competitive wages

Great environment

Recognition programs

Vision insurance

401(k) plan

EAP

Employee perks program

Job summary

Extended Stay America in Mobile, AL is seeking a Guest Services Representative to help guests with check-in/out, answer phones, and collect payment according to policy. You will complete front desk paperwork and ensure safety and security standards are followed.

The role emphasizes friendly service, resolving guest requests via Make it Right, upselling reservations, maintaining a clean front desk and lobby, and supporting breakfast setup while providing a great guest experience.

Qualifications

• Provide excellent guest service and respond to guest requests with follow-through.
• Demonstrate English proficiency to communicate with guests and vendors.
• Operate PMS to check-in/check-out, process payments, and generate reports.

Responsibilities

• Assist guests with check-in and check-out and payment processing.
• Answer phones and respond to guest requests promptly and professionally.
• Resolve guest issues through the Make it Right process and uphold ESA service standards.
• Maintain front desk area, lobby, and breakfast display in alignment with company standards.
• Upsell and convert inquiries into reservations and occupied rooms.

Skills

Guest service

Phone handling

Cash handling

Reservation processing

Sales awareness

Team collaboration

Education

High School Diploma or GED

Tools

Property Management System (PMS)

Job description

Extended Stay America in Mobile, AL is seeking a Guest Services Representative to help guests with check-in/out, answer phones, and collect payment according to policy. You will complete front desk paperwork and ensure safety and security standards are followed.

The role emphasizes friendly service, resolving guest requests via Make it Right, upselling reservations, maintaining a clean front desk and lobby, and supporting breakfast setup while providing a great guest experience.