Front Desk Guest Services Associate (Weekly Pay)

Extended Stay America; Mobile (AL); On-site; USD 15,000 - 19,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great Working Environment

Employee Recognition Programs

Medical Insurance

Dental Insurance

Vision Insurance

Health Care and Dependent Care FSAs

Employer Paid Basic Life and AD&D

Employer Paid Long Term Disability

Voluntary Benefits (Short-Term DI, Buy

Job summary

Extended Stay America in Mobile, AL is seeking a Guest Services Representative to assist guests, handle check-ins and check-outs, and process payments in line with company guidelines. You will also complete daily front desk paperwork and ensure safety procedures are followed.

As part of the role, you will maintain a clean lobby and front desk area, promote ESA services, and contribute to a positive guest experience through attentive, friendly service.

Qualifications

• High school diploma or GED.
• One to three months of related experience or training.
• Equivalent combination of education and experience.

Responsibilities

• Provide the best possible guest experience and respond to requests with follow-through.
• Assist guests, answer phones, check in/check out, and collect payments per guidelines.
• Resolve guest issues using the Make it Right process and uphold ESA service culture.
• Process reservations, registrations, payments, and departures per guidelines.
• Manage in-house balances and cash/credit card ledgers.
• Set up and takedown breakfast displays in a timely manner.
• Maintain clean and organized front desk, lobby, and guest areas.
• Promote ESA value and convert inquiries into reservations and occupied rooms.
• Collect guest information, probe for sales leads, and identify opportunities.
• Conduct periodic property tours to ensure brand standards.

Skills

English proficiency

Guest service

Education

High school diploma or GED

Tools

Property management system

Job description

Extended Stay America in Mobile, AL is seeking a Guest Services Representative to assist guests, handle check-ins and check-outs, and process payments in line with company guidelines. You will also complete daily front desk paperwork and ensure safety procedures are followed.

As part of the role, you will maintain a clean lobby and front desk area, promote ESA services, and contribute to a positive guest experience through attentive, friendly service.