Guest Experience & Front Desk Agent

Extended Stay Hotels; Mobile (AL); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Competitive wages

Great working environment

Employee Recognition Programs

Medical Insurance

Vision Insurance

Health Care FSA

Dependent Care FSA

Life/AD&D Insurance

Long Term Disability

401(k)

Paid Time Off

EAP

Employee Perks Program

Job summary

Extended Stay America in Mobile, AL, is seeking a dedicated Guest Services Representative to assist guests, answer phones, check-in and check-out, and collect payments following company guidelines.

You will handle reservations, process payments, and maintain a clean, organized front desk and lobby while ensuring safety and security procedures are followed. The role emphasizes ESA service standards and guest satisfaction.

Qualifications

• High school diploma or GED or 1–3 months related experience.
• Ability to communicate in English.
• Ability to perform basic arithmetic.
• Ability to handle guest issues and make good judgments.

Responsibilities

• Assist guests, answer phones, check guests in and out, and collect payments in accordance with company guidelines.
• Process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
• Maintain front desk cleanliness and organize work areas.
• Promote ESA service culture and resolve guest requests through the Make it Right process.
• Cross-train in housekeeping and laundry as needed.

Skills

English proficiency

PMS usage

Safety/compliance understanding

Reporting

Numerical skills

Problem solving

Education

High school diploma or GED

Tools

Property management system (PMS)

Job description

Extended Stay America in Mobile, AL, is seeking a dedicated Guest Services Representative to assist guests, answer phones, check-in and check-out, and collect payments following company guidelines.

You will handle reservations, process payments, and maintain a clean, organized front desk and lobby while ensuring safety and security procedures are followed. The role emphasizes ESA service standards and guest satisfaction.