Guest Experience Specialist - Front Desk & Reservations

Extended Stay Hotels; Mobile (AL); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering…

Job summary

Extended Stay America in Mobile, AL is seeking a Guest Services Representative to assist guests, check them in and out, and collect payment according to company guidelines. This role also handles reservations, front desk paperwork, and breakfast setup while keeping areas clean and organized.

Strong English communication, accurate cash handling, and a customer-focused approach are essential to provide a consistently high level of service in a busy hotel environment.

Qualifications

• High School Diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Greet and assist guests at the front desk, check guests in and out, and collect payment per company guidelines.
• Answer phones, handle reservations, and manage daily front-office paperwork.
• Maintain safety and security procedures, assist with guest requests, and resolve issues promptly.
• Process breakfast setup and maintain a clean, organized front desk and common areas.

Education

HS Diploma / GED

Job description

Extended Stay America in Mobile, AL is seeking a Guest Services Representative to assist guests, check them in and out, and collect payment according to company guidelines. This role also handles reservations, front desk paperwork, and breakfast setup while keeping areas clean and organized.

Strong English communication, accurate cash handling, and a customer-focused approach are essential to provide a consistently high level of service in a busy hotel environment.