Guest Experience Specialist — Front Desk & Service

RIDGECREST HOSPITALITY LLC; Ridgecrest (CA); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities

Flexible shifts

Job summary

RIDGECREST HOSPITALITY LLC is seeking a Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and contribute to memorable stays.

Responsibilities include greeting guests, processing payments, coordinating with housekeeping, and providing local information. Prior hotel or customer service experience is helpful but not required; flexibility to work any shifts including weekends and holidays

Qualifications

• Experience in customer service is helpful but not required.
• Must be able to communicate clearly with guests and team members.
• Proficient with computers and hotel front desk systems.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins/check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication skills

Multitasking

Friendly professional presence

Computer skills

Tools

Front desk software

Hotel PMS

Job description

RIDGECREST HOSPITALITY LLC is seeking a Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and contribute to memorable stays.

Responsibilities include greeting guests, processing payments, coordinating with housekeeping, and providing local information. Prior hotel or customer service experience is helpful but not required; flexibility to work any shifts including weekends and holidays