GUEST SERVICE REPRESENTATIVE

DIMENSION MASTER; Ridgecrest (CA); On-site; USD 23,000 - 25,000; Full time

Job summary

DIMENSION MASTER is seeking a Guest Service Representative in Ridgecrest, CA to deliver friendly, efficient service at the front desk. You will assist guests with check-ins, check-outs, reservations, and daily service needs to ensure smooth operations and an exceptional guest experience.

Ideal candidates have strong customer service and communication skills, a professional presence, and comfort with hotel systems. Flexible shifts including holidays and weekends may be required.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.

Skills

Customer service

Communication

Friendly presence

Multitasking

Job description

Job Details

Job Location: RIDGECREST, CA 93555

Position Type: Full Time

Salary Range: $17.00 - $18.50 Hourly

Job Shift: Any

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role

As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and elevate concerns when needed
• Provide local information and general hotel assistance

Why You Will Love It Here

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

Ready to Join the Team

If you are ready to assist guests and help create memorable stays, we would love to meet you.

EOE

Qualifications What Makes You You

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends