Guest Experience Specialist - Front Desk & Service

Newport Hospitality Group; Pennsylvania; Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K retirement plan

DailyPay wage access

Team hotel rates for travel

Job summary

Newport Hospitality Group is seeking a Guest Service Representative in Pennsylvania to deliver friendly, efficient front desk service. You will check guests in/out, answer inquiries, and help ensure a memorable stay, working a flexible schedule with morning and evening shifts.

The role emphasizes strong communication, attention to detail, and teamwork in a fast-paced hospitality environment, with full-time hours and competitive benefits.

Qualifications

• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Attention to detail and problem-solving skills.
• Ability to work in a fast-paced environment.
• Previous experience in a customer-facing role is a plus.

Responsibilities

• Check guests in and out of the property.
• Handle guest inquiries and provide information about the local area.
• Assist with resolving guest complaints and issues.
• Process payments and maintain accurate records.
• Collaborate with other team members to ensure guest satisfaction.

Skills

Excellent customer service

Strong communication

Interpersonal skills

Attention to detail

Problem-solving

Experience in customer-facing role

Job description

Newport Hospitality Group is seeking a Guest Service Representative in Pennsylvania to deliver friendly, efficient front desk service. You will check guests in/out, answer inquiries, and help ensure a memorable stay, working a flexible schedule with morning and evening shifts.

The role emphasizes strong communication, attention to detail, and teamwork in a fast-paced hospitality environment, with full-time hours and competitive benefits.