Guest Experience Specialist - Front Desk

Hireology; Charlotte (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401K retirement plan

DailyPay access

Employee hotel rates

Job summary

Newport Hospitality in Charlotte, NC seeks a Guest Service Representative to deliver efficient, courteous front desk service and address guest inquiries with professionalism.

You will check guests in and out, handle local information, assist with complaints, and process payments while collaborating with the team to ensure a memorable stay. Prior customer-facing experience is a plus; background checks apply.

Qualifications

• Excellent customer service is required.
• Strong communication and interpersonal abilities.
• Attention to detail and problem-solving skills.
• Ability to work in a fast-paced environment.
• Previous customer-facing experience is a plus.

Responsibilities

• Check guests in and out of the property
• Handle guest inquiries and provide information about the local area
• Assist with resolving guest complaints and issues
• Process payments and maintain accurate records
• Collaborate with other team members to ensure guest satisfaction

Skills

Customer service

Communication skills

Interpersonal skills

Attention to detail

Fast-paced environment

Customer-facing experience

Job description

Newport Hospitality in Charlotte, NC seeks a Guest Service Representative to deliver efficient, courteous front desk service and address guest inquiries with professionalism.

You will check guests in and out, handle local information, assist with complaints, and process payments while collaborating with the team to ensure a memorable stay. Prior customer-facing experience is a plus; background checks apply.