Guest Experience Specialist | Front Desk & Local Tips

Newport Hospitality Group; Blacksburg, Northern (VA, KY); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid time off

401K retirement plan

DailyPay: access earned wages

Discounted hotel rates

Job summary

Newport Hospitality Group is seeking a Customer Service oriented Guest Service Representative to welcome guests and manage front desk operations with courteous professionalism. You will respond to inquiries, assist with issues, process payments, and maintain accurate records to ensure a seamless guest experience.

The role emphasizes delivering exceptional service, working with a collaborative team, and adapting duties to evolving business needs in a hospitality environment.

Qualifications

• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Attention to detail and problem-solving skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Check guests in and out of the property.
• Handle guest inquiries and provide information about the local area.
• Assist with resolving guest complaints and issues.
• Process payments and maintain accurate records.
• Collaborate with other team members to ensure guest satisfaction.

Skills

Customer service

Communication

Attention to detail

Customer-facing experience

Job description

Newport Hospitality Group is seeking a Customer Service oriented Guest Service Representative to welcome guests and manage front desk operations with courteous professionalism. You will respond to inquiries, assist with issues, process payments, and maintain accurate records to ensure a seamless guest experience.

The role emphasizes delivering exceptional service, working with a collaborative team, and adapting duties to evolving business needs in a hospitality environment.