Guest Experience Concierge

Hilton Garden Inn - Columbia/Harbison; Columbia (SC); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health insurance

PTO

401K

DailyPay

Hotel rates

Job summary

Newport Hospitality is seeking a Guest Service Representative to deliver courteous, efficient service at the front desk and support guests during their stay. You will handle check-ins/outs, provide local information, and address inquiries to ensure a memorable experience.

The role requires strong customer service, clear communication, and the ability to work in a fast-paced environment, including Sundays. Benefits include health/dental/vision insurance, PTO, 401K, DailyPay, and discounted hotel

Qualifications

• Excellent customer service and guest interaction skills.
• Strong communication and interpersonal abilities.
• Attention to detail and problem-solving skills.
• Ability to thrive in a fast-paced environment; Sundays may be required.

Responsibilities

• Check guests in and out of the property.
• Answer guest inquiries and provide information about the local area.
• Assist with resolving guest complaints and issues.
• Process payments and maintain accurate records.
• Collaborate with other team members to ensure guest satisfaction.

Skills

Excellent customer service

Strong communication

Interpersonal abilities

Attention to detail

Problem solving

Fast-paced environment

Job description

Newport Hospitality is seeking a Guest Service Representative to deliver courteous, efficient service at the front desk and support guests during their stay. You will handle check-ins/outs, provide local information, and address inquiries to ensure a memorable experience.

The role requires strong customer service, clear communication, and the ability to work in a fast-paced environment, including Sundays. Benefits include health/dental/vision insurance, PTO, 401K, DailyPay, and discounted hotel