Front Desk Guest Experience Specialist

Microtel Inn & Suites By Wyndham - Altoona; Pennsylvania; On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401K retirement plan

DailyPay: Access earned wages

Special team member hotel rates

Job summary

Newport Hospitality seeks a friendly Guest Service Representative to warmly welcome guests, check them in and out, and provide information about local attractions. You will handle inquiries, resolve issues, and process payments with accuracy, ensuring a smooth, memorable stay.

As a team member, you will collaborate with colleagues to maintain high standards of service in a fast-paced hotel environment, delivering exceptional hospitality and contributing to guest satisfaction across shifts.

Qualifications

• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Attention to detail and problem-solving skills.
• Ability to work in a fast-paced environment.
• Previous experience in a customer-facing role is a plus.

Responsibilities

• Check guests in and out of the property.
• Handle guest inquiries and provide information about the local area.
• Assist with resolving guest complaints and issues.
• Process payments and maintain accurate records.
• Collaborate with other team members to ensure guest satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Problem solving

Fast-paced work

Customer-facing

Job description

Newport Hospitality seeks a friendly Guest Service Representative to warmly welcome guests, check them in and out, and provide information about local attractions. You will handle inquiries, resolve issues, and process payments with accuracy, ensuring a smooth, memorable stay.

As a team member, you will collaborate with colleagues to maintain high standards of service in a fast-paced hotel environment, delivering exceptional hospitality and contributing to guest satisfaction across shifts.