Guest Experience Specialist - Front Desk & Service

Newport Hospitality Group; Fayetteville (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

PTO

401K

DailyPay

Team member hotel rates

Job summary

Newport Hospitality Group in Fayetteville, NC is seeking a Guest Service Representative to deliver exceptional front desk service and ensure a smooth guest experience. You will check guests in/out, answer inquiries, and collaborate with the team to resolve issues.

Candidates should have excellent customer service, strong communication, attention to detail, and the ability to work in a fast-paced environment. Prior guest-facing experience is a plus.

Qualifications

• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Attention to detail and problem-solving skills.
• Ability to work in a fast-paced environment.
• Previous experience in a customer-facing role is a plus.

Responsibilities

• Check guests in and out of the property
• Handle guest inquiries and provide information about the local area
• Assist with resolving guest complaints and issues
• Process payments and maintain accurate records
• Collaborate with other team members to ensure guest satisfaction

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Problem-solving

Fast-paced environment

Job description

Newport Hospitality Group in Fayetteville, NC is seeking a Guest Service Representative to deliver exceptional front desk service and ensure a smooth guest experience. You will check guests in/out, answer inquiries, and collaborate with the team to resolve issues.

Candidates should have excellent customer service, strong communication, attention to detail, and the ability to work in a fast-paced environment. Prior guest-facing experience is a plus.