Guest Experience Agent - Front Desk & Guest Care

Hilton Garden Inn Columbus Easton; Columbus (OH); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Health insurance

PTO

401K retirement plan

DailyPay

Employee hotel rates

Job summary

Newport Hospitality is seeking a Guest Service Representative to provide excellent front desk service and ensure guests have a memorable stay. You will manage check-ins/outs, answer inquiries, and resolve issues with a guest-first approach.

The role emphasizes strong communication, attention to detail, and teamwork in a fast-paced hospitality environment. Newport Hospitality values inclusion and a positive guest experience across its portfolio of properties.

Qualifications

• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Attention to detail and problem-solving skills.
• Ability to work in a fast-paced environment.
• Previous experience in a customer-facing role is a plus.

Responsibilities

• Check guests in and out of the property.
• Handle guest inquiries and provide information about the local area.
• Assist with resolving guest complaints and issues.
• Process payments and maintain accurate records.
• Collaborate with other team members to ensure guest satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Fast-paced environment

Customer-facing experience

Job description

Newport Hospitality is seeking a Guest Service Representative to provide excellent front desk service and ensure guests have a memorable stay. You will manage check-ins/outs, answer inquiries, and resolve issues with a guest-first approach.

The role emphasizes strong communication, attention to detail, and teamwork in a fast-paced hospitality environment. Newport Hospitality values inclusion and a positive guest experience across its portfolio of properties.