Guest Services Specialist | DailyPay & Hotel Rates

Newport Hospitality Group; Savannah (GA); Presencial; USD 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Paid time off

401K retirement plan

DailyPay

Hotel employee rate

Resumo da oferta

Newport Hospitality Group is seeking a Guest Service Representative to deliver exceptional front office service and ensure a smooth check-in/check-out experience for guests. You will assist with inquiries, local information, and issue resolution to support memorable stays.

The role emphasizes strong customer service, clear communication, and teamwork in a fast-paced hospitality environment, with adherence to Newport Handbook policies and background checks where required.

Qualificações

• Experience in a customer-facing role is a plus.
• Excellent communication and interpersonal abilities.
• Strong attention to detail and problem-solving skills.
• Ability to work in a fast-paced environment.
• Willingness to adhere to company policies and background checks.

Responsabilidades

• Check guests in and out of the property.
• Handle guest inquiries and provide information about the local area.
• Assist with resolving guest complaints and issues.
• Process payments and maintain accurate records.
• Collaborate with other team members to ensure guest satisfaction.

Conhecimentos

Customer service

Communication

Interpersonal skills

Attention to detail

Problem-solving

Descrição da oferta de emprego

Newport Hospitality Group is seeking a Guest Service Representative to deliver exceptional front office service and ensure a smooth check-in/check-out experience for guests. You will assist with inquiries, local information, and issue resolution to support memorable stays.

The role emphasizes strong customer service, clear communication, and teamwork in a fast-paced hospitality environment, with adherence to Newport Handbook policies and background checks where required.