Weekend Front Desk & Guest Experience Specialist

Courtyard By Marriott - Philadelphia Great Valley/Malvern; Malins (PA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Health insurance

Paid time off

401K retirement plan

DailyPay

Hotel rate discounts

Job summary

Newport Hospitality is seeking a Guest Service Representative to deliver exceptional front desk service and assist guests throughout their stay. You will check guests in and out, answer inquiries, and coordinate with staff to ensure a seamless experience.

The role is part-time (16–24 hours/week), with scheduled Fridays, Saturdays and Sundays and potential holiday shifts. Pay starts at $17/hr and benefits include health/dental/vision, paid time off, a 401K, DailyPay, and discounted hotel rates.

Qualifications

• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Attention to detail and problem-solving skills.
• Ability to work in a fast-paced environment.
• Previous experience in a customer-facing role is a plus.

Responsibilities

• Check guests in and out of the property.
• Handle guest inquiries and provide information about the local area.
• Assist with resolving guest complaints and issues.
• Process payments and maintain accurate records.
• Collaborate with other team members to ensure guest satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Problem solving

Job description

Newport Hospitality is seeking a Guest Service Representative to deliver exceptional front desk service and assist guests throughout their stay. You will check guests in and out, answer inquiries, and coordinate with staff to ensure a seamless experience.

The role is part-time (16–24 hours/week), with scheduled Fridays, Saturdays and Sundays and potential holiday shifts. Pay starts at $17/hr and benefits include health/dental/vision, paid time off, a 401K, DailyPay, and discounted hotel rates.