Guest Experience Specialist

Microtel Inn & Suites By Wyndham - Altoona; Altoona (PA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid time off

401K retirement plan

DailyPay: access earned wages

Special hotel rates for travel

Job summary

Newport Hospitality is seeking a Guest Service Representative to ensure guests have a memorable stay. You will provide efficient, courteous front desk support, answer inquiries, and resolve issues to maintain high guest satisfaction.

Ideal candidates show passion for hospitality, strong communication, and the ability to work in a fast-paced environment. Note: background checks apply and Newport Handbook policies must be followed.

Qualifications

• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Attention to detail and problem-solving skills.
• Ability to work in a fast-paced environment.
• Previous experience in a customer-facing role is a plus.

Responsibilities

• Check guests in and out of the property.
• Handle guest inquiries and provide information about the local area.
• Assist with resolving guest complaints and issues.
• Process payments and maintain accurate records.
• Collaborate with other team members to ensure guest satisfaction.

Skills

Customer service

Communication

Attention to detail

Fast-paced environment

Customer-facing experience

Job description

Newport Hospitality is seeking a Guest Service Representative to ensure guests have a memorable stay. You will provide efficient, courteous front desk support, answer inquiries, and resolve issues to maintain high guest satisfaction.

Ideal candidates show passion for hospitality, strong communication, and the ability to work in a fast-paced environment. Note: background checks apply and Newport Handbook policies must be followed.