Guest Experience Specialist - Front Desk & Service

Dimension Hospitality Group; Mobile (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Dimension Hospitality Group in Mobile, AL seeks a friendly Guest Service Representative to welcome guests, assist with check-ins and check-outs, and handle reservations with care. You will support smooth front desk operations and contribute to memorable stays.

You'll answer questions, resolve issues promptly, operate the front desk system, process payments, and coordinate with housekeeping to maintain a clean, organized lobby. Prior hotel experience helps but is not required.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escape concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Professional presence

Computer skills

Multitasking

Flexibility with shifts

Job description

Dimension Hospitality Group in Mobile, AL seeks a friendly Guest Service Representative to welcome guests, assist with check-ins and check-outs, and handle reservations with care. You will support smooth front desk operations and contribute to memorable stays.

You'll answer questions, resolve issues promptly, operate the front desk system, process payments, and coordinate with housekeeping to maintain a clean, organized lobby. Prior hotel experience helps but is not required.