Guest Experience Specialist — Front Desk & Reservations

esacareers; Torrance (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great Working Environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, manage check-in/check-out, and handle payments while upholding company guidelines. The role emphasizes delivering an exceptional guest experience and teamwork across the front desk and breakfast area.

The GSR will answer inquiries, process reservations and payments, and ensure safety and cleanliness standards throughout the property. Strong communication and problem-solving are essential.

Qualifications

• High School Diploma or GED, or 1–3 months related experience.
• Proficient English communication.
• Experience with property management systems (PMS).
• Ability to handle guest payments and inquiries.
• Knowledge of safety rules and procedures.
• Strong organizational and reporting abilities.

Responsibilities

• Assist guests, answer phones, check in/out, and collect payments per guidelines.
• Resolve guest issues using the Make it Right process with respect and courtesy.
• Process reservations, registrations, payments, and departures as required.
• Maintain front desk, lobby, and common areas tidy and compliant with standards.
• Cross-train in housekeeping and laundry as needed.
• Perform routine front desk paperwork and safety compliance tasks.

Skills

English Proficiency

PMS Proficiency

Safety Rules

Reporting

Math Skills

Judgment

Guest Issues

Education

High School Diploma or GED

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, manage check-in/check-out, and handle payments while upholding company guidelines. The role emphasizes delivering an exceptional guest experience and teamwork across the front desk and breakfast area.

The GSR will answer inquiries, process reservations and payments, and ensure safety and cleanliness standards throughout the property. Strong communication and problem-solving are essential.