Guest Experience Specialist - Front Desk & Service

Dimensionhospitality; Austin (TX); Hybrid; USD 30,000 - 38,000; Full time

Job summary

Dimension Hospitality in Austin, TX is seeking a Guest Service Representative to support front desk operations and deliver outstanding guest experiences. You will greet guests, assist with check-ins/check-outs, manage reservations, and coordinate with housekeeping to ensure smooth service.

The role requires friendly, professional communication, familiarity with hotel systems, and the ability to multitask. Flexible shifts, including holidays and weekends, are required to meet guest needs.

Qualifications

• Excellent customer service and communication abilities.
• Friendly, professional demeanor with a problem-solving mindset.
• Willing to work flexible shifts, including holidays and weekends.

Responsibilities

• Greet guests and deliver friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Operate front desk system and process payments.
• Coordinate with housekeeping and other hotel departments.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Computer skills

Multitasking

Hospitality experience

Flexible shifts

Tools

Front desk software

Job description

Dimension Hospitality in Austin, TX is seeking a Guest Service Representative to support front desk operations and deliver outstanding guest experiences. You will greet guests, assist with check-ins/check-outs, manage reservations, and coordinate with housekeeping to ensure smooth service.

The role requires friendly, professional communication, familiarity with hotel systems, and the ability to multitask. Flexible shifts, including holidays and weekends, are required to meet guest needs.