Front Desk & Guest Experience Specialist

Sincere Hospitality; Austin (TX); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Vacation and Paid Time Off

Hotel discounts at brand properties

Holiday Pay for worked holidays

Birthday Pay: A full paid day on your

Referral bonuses

Job summary

Sincere Hospitality in Austin, TX is actively seeking a Front Desk Agent to welcome guests and coordinate check-in/check-out processes with warmth and professionalism.

You will handle guest inquiries, manage reservations and maintain accurate records in the hotel systems, while collaborating with housekeeping and maintenance to ensure a smooth guest experience. This role requires morning and evening availability, including weekends and holidays.

Qualifications

• High School Diploma or GED.
• Proficiency in Microsoft Office.
• Available to work morning and evening shifts.
• Weekend and holiday availability.

Responsibilities

• Welcome guests and ensure smooth check-in/out.
• Handle confidential guest information with integrity.
• Answer calls, emails, and inquiries; take messages.
• Manage cash drawer and hotel systems records.
• Coordinate with housekeeping and maintenance for seamless operations.
• Maintain a tidy front desk area and professional demeanor.

Skills

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Sincere Hospitality in Austin, TX is actively seeking a Front Desk Agent to welcome guests and coordinate check-in/check-out processes with warmth and professionalism.

You will handle guest inquiries, manage reservations and maintain accurate records in the hotel systems, while collaborating with housekeeping and maintenance to ensure a smooth guest experience. This role requires morning and evening availability, including weekends and holidays.