Guest Experience Specialist - Front Desk & Service

Plazahotelelpaso; Albuquerque (NM); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

24/7 access to TELUS Health

Travel Discounts

Commuter Transit and Commuter Parking Benefits

Employee Assistance and Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

A leading hotel company in Albuquerque, NM is seeking a Guest Service Agent to greet and assist guests with their needs in a friendly manner. You will be responsible for registering guests, resolving complaints, and ensuring overall satisfaction. Optional growth paths include Front Desk Supervisor or Sales Coordinator. This role offers competitive wages, comprehensive health insurance, paid time off, and various employee perks including travel discounts and 401k matching.

Qualifications

• Previous experience in customer service or equivalent training is required.
• Knowledge of property management systems preferred.

Responsibilities

• Greet and register guests in a friendly manner.
• Assist guests with their needs immediately.
• Handle guest complaints and ensure satisfaction.

Skills

Customer service experience

Knowledge of PMS systems

Education

High School diploma or equivalent

Job description

A leading hotel company in Albuquerque, NM is seeking a Guest Service Agent to greet and assist guests with their needs in a friendly manner. You will be responsible for registering guests, resolving complaints, and ensuring overall satisfaction. Optional growth paths include Front Desk Supervisor or Sales Coordinator. This role offers competitive wages, comprehensive health insurance, paid time off, and various employee perks including travel discounts and 401k matching.