Guest Experience Specialist — Front Desk

Paycor Hospitality LLC; Des Plaines (IL); On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

A leading hotel management company is seeking a dedicated Front Desk Agent to ensure guest satisfaction through superior service. Responsibilities include checking guests in and out, handling payments, maintaining documentation, and resolving customer inquiries. Qualifications include a high school diploma, preferred experience in front desk operations, and excellent communication skills. The role requires flexibility to work holidays and weekends. Competitive pay starts from $15.00 per hour with benefits including health insurance and a 401(k).

Qualifications

• High School Diploma or GED is required.
• Previous front desk experience is preferred.
• Able to work holidays and weekends.

Responsibilities

• Checks guests into and out of the hotel accurately and courteously.
• Handles payments received and verifies all transactions.
• Maintains all documentation regarding guest services and issues.

Skills

Customer service skills

Communication skills

Organizational skills

Ability to collaborate

Prioritization skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A leading hotel management company is seeking a dedicated Front Desk Agent to ensure guest satisfaction through superior service. Responsibilities include checking guests in and out, handling payments, maintaining documentation, and resolving customer inquiries. Qualifications include a high school diploma, preferred experience in front desk operations, and excellent communication skills. The role requires flexibility to work holidays and weekends. Competitive pay starts from $15.00 per hour with benefits including health insurance and a 401(k).