Front Desk & Guest Experience Specialist

Residence Inn Albuquerque North; Albuquerque (NM); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive wages for full time and part time opportunities

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Job summary

A leading hotel chain in Albuquerque is seeking a Guest Service Agent to greet and service guests kindly. Responsibilities include registering guests, managing reservations, and ensuring overall guest satisfaction. Ideal candidates will have a high school diploma and customer service experience. The position offers competitive pay and opportunities for growth into roles such as Front Desk Supervisor or Sales Coordinator. Join a supportive team in an environment that prioritizes guest welfare and staff development.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Respond to guest requests in a timely manner.

Skills

Customer service experience

Knowledge of PMS systems

Education

High School diploma or equivalent

Job description

A leading hotel chain in Albuquerque is seeking a Guest Service Agent to greet and service guests kindly. Responsibilities include registering guests, managing reservations, and ensuring overall guest satisfaction. Ideal candidates will have a high school diploma and customer service experience. The position offers competitive pay and opportunities for growth into roles such as Front Desk Supervisor or Sales Coordinator. Join a supportive team in an environment that prioritizes guest welfare and staff development.