Guest Experience Agent — Flexible Part-Time Shifts

Hotel 505 Albuquerque; Albuquerque (NM); On-site; USD 18,000 - 19,000; Part time

Benefits offered by this job

Flexible schedule

Job summary

Hotel 505 Albuquerque is seeking a Front Desk Clerk to check guests in/out and ensure a satisfying stay. Responsibilities include reservations management, guest inquiries, and processing payments. Ability to multitask in a fast-paced, in-person setting is essential.

The role offers part-time and full-time shifts, with night, day, and weekend availability. Bilingual Spanish is a plus, and compensation starts around the listed hourly range.

Qualifications

• Minimum 1 year of customer service experience (Preferred).
• Spanish language skills preferred.

Responsibilities

• Take, cancel, and modify room reservation requests.
• Investigate and resolve customer questions or complaints.
• Process guest departures and handle payments.
• Answer telephone calls and relay messages.
• Maintain inventory of reservations, vacancies, and room assignments.
• Respond to inquiries about the hotel and services via phone, email, or in person.
• Handle wake-up calls and guest requests.
• Demonstrate strong written and verbal communication.

Skills

Customer service

Communication

Multitasking

Time management

Organization

Problem solving

Bilingual

Job description

Hotel 505 Albuquerque is seeking a Front Desk Clerk to check guests in/out and ensure a satisfying stay. Responsibilities include reservations management, guest inquiries, and processing payments. Ability to multitask in a fast-paced, in-person setting is essential.

The role offers part-time and full-time shifts, with night, day, and weekend availability. Bilingual Spanish is a plus, and compensation starts around the listed hourly range.