Guest Experience Specialist: Front Desk & Sales

Hotel Management and Consulting, Inc.; Ceres (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

DailyPay access

Medical, dental, and vision benefits

Paid time off

Employee Assistance Program

Career growth

Job summary

Hotel Management and Consulting, Inc. seeks a positive, professional Guest Attendant who will be the face of our property and the first contact for guests. This high-visibility role emphasizes friendly service, problem solving, and efficient front desk operations.

You will handle reservations, check-ins and check-outs, assist with guest requests, and support housekeeping and maintenance tasks as needed. We offer DailyPay, medical/dental/vision benefits for full-time staff, and opportunities for

Qualifications

• Minimum of one year in customer service.
• Hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Front Office Operations: daily property operations including reservations, renewals, check-outs, and check-ins.
• Guest Services: ensure guest needs are met; conduct tours for potential guests and close sales; fulfill special guest requests (e.g., linen exchanges).
• Laundry Duties: wash, dry, fold, and organize linens and towels; maintain laundry area.
• Cleaning & Maintenance: vacuum, dust, and sanitize public areas; ensure supplies are stocked.
• Sales & Marketing: assist with in-house guest sales and marketing initiatives to increase occupancy.
• Emergency Procedures: know and follow property emergency procedures and security needs.

Skills

Customer service

Hotel operations

Computer skills

Communication skills

Organization

Problem solving

Proactive

Flexibility

Job description

Hotel Management and Consulting, Inc. seeks a positive, professional Guest Attendant who will be the face of our property and the first contact for guests. This high-visibility role emphasizes friendly service, problem solving, and efficient front desk operations.

You will handle reservations, check-ins and check-outs, assist with guest requests, and support housekeeping and maintenance tasks as needed. We offer DailyPay, medical/dental/vision benefits for full-time staff, and opportunities for