Guest Experience Specialist - Front Desk

Hotel Management and Consulting, Inc.; Anderson (SC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

DailyPay

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee Assistance Program

Career growth

Job summary

Hotel Management and Consulting is seeking a positive, professional Guest Attendant who will be the face of our property and the first point of contact for our guests. You will manage front office operations, guest services, laundry, cleaning, and assist with in-house sales and marketing to increase occupancy, while following safety procedures and company policies.

Strong communication, one year in customer service, and flexible scheduling are preferred.

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills and ability to learn property systems.
• Excellent communication skills with guests and team members.
• Strong organizational, time management, and problem-solving abilities.
• Proactive in solving problems and adapting to a changing schedule.
• Willing to work a changing schedule and weekends as needed.

Responsibilities

• Front Office Operations: reservations, renewals, check-ins/outs, and reports.
• Guest Services: meet guest needs, conduct tours for prospects, fulfill special requests.
• Laundry Duties: handle washing, drying, folding, and linen/towel organization.
• Cleaning & Maintenance: vacuuming, dusting, sanitizing public areas, stock supplies.
• Sales & Marketing: assist with in-house guest sales and occupancy initiatives.
• Emergency Procedures: follow safety procedures and protect guest/security needs.
• Other Duties as Assigned.

Skills

Customer service

Proficient computer skills

Excellent communication skills

Organizational skills

Problem-solving skills

Flexible schedule

Job description

Hotel Management and Consulting is seeking a positive, professional Guest Attendant who will be the face of our property and the first point of contact for our guests. You will manage front office operations, guest services, laundry, cleaning, and assist with in-house sales and marketing to increase occupancy, while following safety procedures and company policies.

Strong communication, one year in customer service, and flexible scheduling are preferred.