Guest Experience Specialist - Front Desk & Reservations

Dimension Hospitality, LLC; Whippany (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Dimension Hospitality, LLC is seeking a Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and deliver a warm, professional first impression.

The role emphasizes friendly communication, problem solving, and teamwork with housekeeping and other departments; prior hotel or customer service experience is helpful but not required, with flexible shifts including holidays and weekends.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Multitasking

Tools

PMS/Front desk software

Job description

Dimension Hospitality, LLC is seeking a Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and deliver a warm, professional first impression.

The role emphasizes friendly communication, problem solving, and teamwork with housekeeping and other departments; prior hotel or customer service experience is helpful but not required, with flexible shifts including holidays and weekends.