Front Desk & Guest Experience Advocate

Dimension Hospitality Group; Boca Raton (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities in front desk

Make a daily impact

Job summary

Dimension Hospitality Group is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations and daily service needs, ensuring smooth front desk operations and a memorable guest experience. You will greet guests, handle room assignments, answer questions, process payments, coordinate with housekeeping, and maintain a clean, organized front desk.

Prior hotel or customer service experience helps, but a positive, professional presence and great

Qualifications

• Strong customer service and communication skills.
• Friendly, positive and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and elevate concerns when needed.

Skills

Customer service

Communication

Friendly presence

Computer literacy

Multitasking

Flexible shifts

Tools

Front desk system

Job description

Dimension Hospitality Group is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations and daily service needs, ensuring smooth front desk operations and a memorable guest experience. You will greet guests, handle room assignments, answer questions, process payments, coordinate with housekeeping, and maintain a clean, organized front desk.

Prior hotel or customer service experience helps, but a positive, professional presence and great