Guest Experience Specialist – Front Desk

Dimension Hospitality Group; Bossier City (LA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities in front desk

Flexible shifts including holidays and

Job summary

Dimension Hospitality Group is seeking a Guest Service Representative to greet guests, assist with check-ins and check-outs, manage reservations, and support daily front desk operations. You will respond to guest questions, coordinate with housekeeping, process payments, and help deliver a memorable stay.

Strong customer service and communication are essential, as is a friendly, professional demeanor and comfort with hotel systems.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalation when needed
• Provide local information and general hotel assistance

Skills

Customer service

Communication

Professional presence

Computer skills

Multitasking

Job description

Dimension Hospitality Group is seeking a Guest Service Representative to greet guests, assist with check-ins and check-outs, manage reservations, and support daily front desk operations. You will respond to guest questions, coordinate with housekeeping, process payments, and help deliver a memorable stay.

Strong customer service and communication are essential, as is a friendly, professional demeanor and comfort with hotel systems.