Guest Experience Specialist (Front Desk & Reservations)

Blue Water; Strafford (NH); On-site; USD 21,000 - 28,000; Part time

Job summary

Blue Water is seeking a friendly, energetic front desk associate to welcome guests and manage reservations, check-ins, and payments. You will ensure a smooth arrival experience, address questions, and support guest services with a positive, can-do attitude.

Requirements include a high school diploma or GED and 1–3 years in a front desk or customer service role. You must be able to work weekends, holidays, and evenings with a professional, guest-focused demeanor.

Qualifications

• 1-3 years of front desk or customer service experience.
• Energetic, upbeat and enthusiastic attitude.
• Strong attention to detail and ability to work under pressure.

Responsibilities

• Operate front desk and guest service stations, take reservations, check guests in/out, handle charges and address issues.
• Deliver guest interactions per the Blue Water standard.
• Support concierge with guest directions and arrangements for stays.

Skills

Communication skills

Customer service

Adaptability

Attention to detail

Flexibility

Tech proficiency

Education

High school diploma or GED

Tools

Cash handling systems

Credit card processing

Computer systems

Job description

Blue Water is seeking a friendly, energetic front desk associate to welcome guests and manage reservations, check-ins, and payments. You will ensure a smooth arrival experience, address questions, and support guest services with a positive, can-do attitude.

Requirements include a high school diploma or GED and 1–3 years in a front desk or customer service role. You must be able to work weekends, holidays, and evenings with a professional, guest-focused demeanor.